Ordering
Our sale offers are mostly communicated in a bid format, sometimes in a fixed price format. Terms for bidding are detailed with each bid. To confirm orders buyers are required to send a Purchase Order. Once the order is accepted, you will receive a Proforma Invoice, and once the order is ready your will receive final Invoice. Most equipment are sold with either a 14-day or a 30-day warranty, and occasionally they are sold AS-IS. For export order the minimum quantity is a 20 ft container. Once your order is processed you will receive a performa invoice and you will get details on the status regularly.
Shipment
Shipping of domestic orders are most of times the responsability of the buyer. However, we can provide a shipping quotation from our own channel of trucking companies. We require a Bill of Lading from buyer and full payment before releasing the goods. For export orders, we need 1-2 weeks to prepar the order, and expect another 2-3 weeks of ocean freight transit time. We have access to outstanding ocean freight services and rates from leading ocean carriers like Maersk LINE, Hapag Lloyd, Safmarine, MSC, etc. We will send you the BOL 1 to 2 weeks after the sailing date.
Returns
In case of a problem with your order, please contact us to discuss possibility of return, replacement, or refund, depending on the nature of the issue.
Payment
We ONLY accept Wire transfers (preferred method of payment). In exceptional circumstances we may accept PayPal payments. For export orders we require a 20% deposit to process the order. The balance can be paid via a Letter of Credit (irrevocable and confirmed) or a Documentary Collection.